View all FAQ-s

Feb 08, 2023
1.  How can I buy from you?
   - We offer escrow and shipping nationwide for our products. Our shipping offer is available to all locations within the country. Transparent pricing with no extra fees or payments except the shipping fee. We sell to the whole public.

2. How does the shipping nationwide work?
   - We offer shipping nationwide for all our products. Once you make a purchase, we will handle the shipping logistics and ensure that your product is delivered to your doorstep. We provide worldwide shipping services at the lowest price on the market, 85 cents/mile on short distance ( 500-1.000 miles), 40 cents/mile on long distance (over 1.000 miles). For any distance under 500 miles, it’s free of charge.

3. What is escrow and how does it work?
   - Escrow is a financial arrangement where a third party holds and regulates payment of the funds required for two parties involved in a transaction. It helps ensure that both parties fulfill their obligations. When you make a purchase with us, you can use escrow to secure your payment until you receive the vehicle.
   
4. What services do you offer?
  - If you’re unable to visit our location, don’t worry! We have the solution for you. You can use our escrow service to secure your payment, and we offer shipping nationwide. This means you can make a purchase from the comfort of your home and have the vehicle delivered to you without any hassle.

5. What documentation will I receive as a buyer?
  - The Buyer will receive all the documentation, service records, and user’s manual along with the vehicle.

6. When will the shipping process start?
  - We will start the shipping process within a maximum of 24 hours after the payment has been confirmed by our Financial Department.

7. Is the escrow service secure?
  - Yes, our escrow service is secure and provides protection for both buyers and 1st Source Autos. Our escrow service provides a secure way for making payments. Your funds are held securely until you are satisfied with your purchase or if is the case, we will offer a full refund.

8. Are there any additional fees associated with using the escrow service?
  - There are no additional fees for using our escrow service. It is included as part of our commitment to secure transactions.

9. Is the shipping option available for returns and exchanges?
  - Yes, free shipping offer to returns and exchanges, ensuring a hassle-free experience for our customers.

10. How do I initiate a return or exchange with the shipping option?
  - To initiate a return or exchange, please contact our customer support team. We will provide you with a return shipping label at no cost to you.

11. What happens if there is an issue with the product I receive?
  - If you encounter any issues with the product, please contact our customer support team. We will work to resolve the issue and ensure your satisfaction.

12. How does the escrow process work?
  - The escrow process holding the funds until the transaction is completed, providing security for both parties.

13. Is the shipping available for all products?
  - Yes, shipping is available nationwide for all our vehicles. We provide worldwide shipping services at the lowest price on the market, 85 cents/mile on short distance ( 500-1.000 miles), 40 cents/mile on long distance (over 1.000 miles). For any distance under 500 miles, it’s free of charge.

14. What is included in the shipping service?
  - Our shipping service includes the safe and timely delivery of the purchased item to your specified address.

15. How long does the shipping process take?
  - Delivery times may vary depending on the location, but we strive to deliver products within a reasonable timeframe.

16. Are there any additional costs for the shipping service?
  - We provide worldwide shipping services at the lowest price on the market, 85 cents/mile on short distance ( 500-1.000 miles), 40 cents/mile on long distance (over 1.000 miles). For any distance under 500 miles, it’s free of charge.

17. What happens if the item is damaged during shipping?
- We take great care in packaging and shipping your item, but in the rare event of damage during shipping, we assume full responsibility for damages incurred after the vehicle leaves our facility. All our vehicles are insured for up $1,000,000.00

18. Can I request expedited shipping for an additional fee?
- Yes, we offer expedited shipping options for an additional fee. Please contact our customer service for more information.

19. What payment methods do you accept for escrow services?
- We accept secure payment methods ensuring a smooth and reliable transaction process